Snowisdom Technology mainly provides smart pharmacy solutions, high-end custom products, and mini grocery pre-warehouse solutions. These include the Fasbot Mx series smart pharmacies, smart lens cabinets, standard mini warehouses, extended mini warehouses, and smart convenience store systems.
All Snowisdom Technology products come with a standard 12-month warranty, with some core components covered for 24 months. The warranty period starts from the date of successful product installation and acceptance.
Yes, we provide professional installation services and operational training for all customers. Installation engineers will be responsible for equipment debugging and initial operation guidance to ensure customers can use our products correctly.
Fasbot Mx Pro is an enhanced version of Mx, with higher processing speed and larger storage capacity, supporting simultaneous processing of more orders. The Pro version also adds advanced inventory management functions and remote monitoring capabilities, suitable for pharmacies with larger order volumes.
The smart pharmacy system requires a stable broadband network connection, with a recommended bandwidth of no less than 10Mbps. The system supports both wired and wireless network connections, but for stability, wired network connection is recommended.
When a system failure occurs, you can first check the troubleshooting section in the user manual. Most common problems can be solved through simple restart or reset. If the problem persists, you can contact our technical support hotline or seek help through the system's built-in remote diagnosis function.
Our smart lens cabinet supports storage of various common types of optical lenses, including single vision lenses, progressive multifocal lenses, astigmatism lenses, etc. The cabinet design considers different sizes and shapes of lens packaging boxes and can be flexibly adjusted to accommodate different products.
The delivery time for high-end custom products is usually 9 weeks or 45 working days, depending on the customization complexity and order volume. After confirming the order, we will provide a detailed production schedule and delivery date.
The extended version of the mini warehouse adds more storage units and a more powerful processing system based on the standard version, supporting storage of more types of goods and faster order processing speed. The extended version also adds temperature control functions, allowing storage of goods requiring specific temperature conditions.
Our smart convenience store system provides open API interfaces that can integrate with most mainstream POS systems. The system supports standard payment interfaces and data exchange protocols to ensure seamless integration with existing systems. Our technical team will provide full technical support to ensure a smooth integration process.
Daily maintenance of the mini warehouse mainly includes regular cleaning of equipment surfaces, checking the working status of sensors and mechanical components, ensuring stable network connections, etc. The system will automatically perform inventory checks and fault detection, and issue reminders when maintenance is needed. We recommend conducting a comprehensive preventive maintenance every quarter.
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